Shipping

Most orders are shipped within one to five business days. No orders will be shipped on Saturday or Sunday. No tax will be charged on orders shipped to addresses outside the state of New Jersey, USA. No sales tax is charged on shipping costs. You will receive an email when a tracking number has been assigned. You can check your order status by clicking the ‘Order Tracking Link’ in the email, and entering your tracking number. If you have any questions about your order at any time, please email us at: customerservice@pokersuppliesanytime.com.

International Orders

Some of our products can be shipped internationally. The product description will state if international shipping is possible.

Backorders

Occasionally, we must backorder an item that is out of stock.

• Unless otherwise specified, backorders may be automatically shipped by ground up to 10 days after the original order was placed. After 30 days, all backorders will be cancelled unless otherwise notified by the customer.

• Any out-of-stock items will be placed on backorder/hold and you will be sent notification via email.

• You will have the option of waiting for the item to arrive, make changes (remove the backordered item from your order) or cancel your order.

• All backorder items will be shipped at the time the product becomes available along with the rest of your order (if applicable). We do our best to remain flexible, and always keep our customers' best interests in mind.

Returns Policy

Our products are top quality name brand merchandise. Each item is carefully inspected before it is packaged and shipped. However, we understand that sometimes you just aren't happy with something you purchase. You can return any item for any reason for a refund within 10 days of receipt. The customer is responsible for all shipping costs for a returned item.

Returns must include: the original undamaged product, with ALL original carton(s), and all original packing materials. The customer may be charged a 20% restocking fee.

DAMAGED ITEMS:

If you have merchandise that was damaged by the shipping company (Example: Crushed carton), please contact them. We cannot be held responsible for damage to products after they have been shipped.

If the product has a factory defect, you may return it for a full refund.

NOTE: Do not return the item directly to us. It must be returned to the factory or fulfillment center from where the product was shipped. Return Policies may vary among manufacturers and fulfillment centers. Therefore, before an item is returned for any reason, you must contact us for instructions at: customerservice@pokersuppliesanytime.com.

Errors and Omissions

We are not responsible for errors or omissions with regard to our product pricing, images or descriptions. We will make every attempt to ensure that you, as our customer, are happy with the outcome of any errors that may occur. Pricing and availability of all items are subject to change at any time without notification. Thank you for visiting Southwest Archery Supplies. We appreciate your business and look forward to providing you with the high quality products and service that you expect and deserve.

Enter your United Parcel Service (UPS) tracking number below. If you received notification of shipment today, your tracking number may not be active prior to 8PM this evening.   If your tracking number is not found in the UPS system, please try again later.            You can instantly track any UPS bar coded package anytime, anywhere in the world. Simply enter your UPS tracking number in the field above and click on "Track this package" or you may call UPS at 1-800-PICK-UPS. UPS Tracking Numbers appear in the following formats: 1Z 999 999 99 9999 999 9 9999 9999 999 T999 9999 999 NOTICE: UPS authorizes you to use UPS tracking systems solely to track shipments tendered by or for you to UPS for delivery and for no other purpose.  Any other use of UPS tracking systems and information is strictly prohibited. If you are looking to contact United Parcel Service Customer Service please visit http://www.ups.com/ or call 1-800-PICK-UPS. UPS Standard Ground Transit Time Business Days (Monday - Friday)